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Furlii

Furlii FAQ

A little clarity.
Before you get started.

Daily updates for your business. Records and memories for your pet. Find answers about using Furlii, on your own or together.

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Questions & answers

For pet businesses

What is Furlii, and who is it for?

Furlii connects pet care teams and pet parents through care records, daily photo updates and conversations. Boarding, daycare, dog walking and pet sitting teams can capture care, review AI-assisted drafts and share updates. Pet parents can also use Furlii independently to organize their pet's records and memories.

How does Furlii help pet care teams save time?

Furlii keeps care notes, photos, update drafts and client replies together. Teams can capture details during a stay or visit and use AI to help prepare a daily update, reducing repetitive writing and searching through separate messages. Staff still review the update before publishing.

Why do we need Furlii when we already send updates on WhatsApp?

A messaging app is fine for a quick hello, but the care record, the photos and the parent's reply end up in one person's chat instead of the pet's stay. Furlii keeps the day together: each update is published from that pet's care record, the whole team sees the same history, and internal notes stay internal while parents see only what was published to them. Because the conversation belongs to the business rather than a staff member's phone, the history is still there when someone leaves the team.

How can daily updates help client relationships?

Photos and care details help clients see the attention their pet receives. Regular updates and replies give parents a way to stay connected without always having to ask how the day went. Furlii supports that communication; it does not guarantee a particular satisfaction score or repeat-booking rate.

How do pet parents connect with a business?

Pet parents accept a verified invitation from a participating care provider. Once connected, they can receive updates published to them and reply in the same thread. The invitation creates the care connection; it is not required to use Furlii's personal space.

Questions & answers

For pet parents

Can I use Furlii without a pet care provider?

Yes. Pet parents can use Furlii independently for pet profiles, vaccination records and reminders, digital documents and everyday photos and notes. You can connect with a participating care team later, when you need boarding, daycare or another care service.

Can I record vaccinations and get reminders?

Yes. Add a vaccination record, its dates and any supporting certificate. When you enter an expiry date and enable the reminder, Furlii can schedule a reminder before that date if it is far enough in the future. Upcoming vaccinations also appear on the home screen. You enter the dates yourself; they are not automatically extracted from the certificate.

Can I store insurance policies and other pet documents?

Yes. Keep digital copies of insurance policies, veterinary reports, receipts and other documents with the relevant pet in your personal space. Document storage helps you organize the paperwork; Furlii does not provide insurance coverage or process claims.

Can I save my own pet photos and daily notes?

Yes. You can add personal photos and notes as memories, independently of care-provider updates. Your personal records remain available even if you end a business connection.

Can I reply to my pet's daily care updates?

Yes. When a connected provider publishes an update to you, you can view it and reply in its conversation thread. The update, photos and replies stay together so both sides have the context.

Questions & answers

AI & sharing

Does AI automatically send updates to clients?

No. AI helps prepare a draft from care records. Your team checks the facts, edits the wording and chooses when to publish. Unpublished drafts remain internal.

Does connecting with a business share all my pet's documents?

No. A connection shares basic pet profile details. Additional personal records require your permission. You choose which additional records to share, can set an expiry and can revoke access.

Can pet parents see the team's internal care notes?

Pet parents see the updates published to them, not the team's internal working notes or unpublished AI drafts. Business care history and personal pet records stay in their respective spaces.

What happens to my records if I end a care connection?

Your personal pet records stay in your personal space. Ending the connection does not remove them. Businesses retain their own care history, and you can revoke access to additional personal records you previously shared.

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